Among the many totally different crypto platforms competing out there, StormGain has distinguished itself with progressive options to spice up its customers’ earnings. The alternate was first famous on the scene for its user-friendly interface at a time when many new customers have been changing into inquisitive about crypto buying and selling for the primary time.
In only a few years, the corporate and the platform alike have turn out to be a drive to be reckoned with within the crypto buying and selling world. We spoke to some of StormGain’s staff members to get some perception into what makes the service tick and the way it feels to work on the cutting-edge crypto firm.
Proper from the start, the person expertise was all the time on the centre of what StormGain does. We wished to make a crypto buying and selling platform that was accessible to everybody. This meant designing an interface that shows quite a lot of info in an easy-to-understand approach and — right here’s the kicker — is easy to learn on a smartphone display screen!
That’s no simple process, so we’re actually happy with what we’ve managed to realize with the platform’s design. Attempt it out, and also you’ll see. You’ve acquired totally different charts and analytical instruments, buying and selling indicators, the order e-book, worth info, wallets and extra, all accessible at your fingertip. It took quite a lot of lengthy hours, brainstorming classes, checks and totally different iterations, however we’re actually happy with what we constructed. Even within the early days, person suggestions all the time praised how simple StormGain was to make use of in comparison with opponents, and since then, we’ve solely made it higher.
Essentially the most enjoyable a part of the job is making an attempt to think about new options, like introducing new devices or a approach to enhance the interface or tweaks to the financial mannequin that saves our customers more cash. We’re all the time researching to maintain our finger on the heartbeat of recent developments and combine them into our new options. We have a look at trade thought leaders, consumer suggestions, what the competitors is as much as, and take into consideration how we will make StormGain even higher. The very best instances are when a brand new characteristic meets a consumer’s wants that they didn’t even know they have been lacking, after which they’d by no means go with out it!
Shoppers don’t realize it, however they see our work on a regular basis with out actually noticing. A colleague truly known as us the beating coronary heart of the corporate. That’s as a result of we work in 24/7 shifts to verify there are not any bugs with the worth you see on display screen or a buying and selling instrument’s worth or behaviour and that the platform retains operating shortly and easily. The crypto market is fast-paced, with quite a lot of essential adjustments from one second to the following. The very last thing anybody would need is to lose out as a result of the app freezes, crashes or one thing else, so we’re all the time watching and checking. To the person, it all the time ‘simply works’, however that’s as a result of we’re exhausting at work!
As a result of our purchasers are in all types of various nations and time zones, everybody on the staff has to work nights typically. The sunshine’s on within the StormGain places of work! It may possibly get very intense as a result of different departments are at dwelling sleeping. I bear in mind throughout one night time shift, after I was fairly new to the corporate, I seen a slowdown on the platform and realised I used to be going to have to repair all of it on my own! However fortuitously, we get quite a lot of coaching and mentorship once we be a part of this division, so I used to be in a position to deal with it shortly with out waking up any colleagues!
StormGain isn’t like another crypto alternate, and our mission is to get the phrase out about that. We need to get folks excited, so it’s thrilling work for us, too! We’ve got these massive sports activities partnerships, and as a soccer fan, it’s been a dream come true to fulfill the gamers from S.S. Lazio and Newcastle United and to see the pitch in our enterprise conferences. However as a marketer, it’s even higher to see the faces of the fortunate purchasers who win our competitions and get VIP excursions and match tickets.
Soccer is essential for us as a result of the points of successful by way of perseverance and luck, in addition to followers’ group spirit, are the identical values we’ve got as an organization, and we need to share that with our purchasers. One other massive side of the job is making folks conscious of what makes StormGain totally different, and dare I say higher, than the opponents.
For instance, we’ve got a very progressive profit-sharing mannequin, the place StormGain solely takes charges on worthwhile trades. There’s additionally our Bitcoin Cloud Miner that awards free Bitcoin to customers the extra they commerce. The concept for this got here once we made a promotion across the holidays that gave away a free Bitcoin. It generated large curiosity amongst our buyer base as a result of it seems that individuals like free stuff. Who knew?! So, to maintain that power going, we considered a approach we may give again to our group that rewards long-term engagement and that everybody can entry. Now everybody who makes use of StormGain can get free Bitcoin, and it rewards lively merchants with a sooner mining price.
We’ve got quite a lot of good perks like that, and most of the people wanting round for a platform won’t know what an enormous distinction they will make when it comes to profitability. So we work with writers, video makers, editors and translators to get the phrase out. And primarily based on all the brand new customers we get on daily basis, we’re joyful that the message is being heard!
Etienne, Buyer Help
StormGain was designed to be simple to make use of, and it automates as a lot as attainable. However we will’t neglect the necessity for human contact. In truth, it’s typically a very powerful a part of what we do! There’ll all the time be individuals who have questions on how stuff works. Possibly they’re having problem doing one thing they need on the platform, and that’s the place we are available. We perceive how essential the cash — in no matter asset — is to the shopper, so we’re all the time dedicated to discovering an answer for them. As a result of we’re the primary level of contact for many of our customers, we get to know them fairly properly, and find out about their ambitions, what they need to do with their earnings and so forth. We’re additionally those that find out about one thing customers need that the Product staff hadn’t considered, so we go that on to our designers.
As a result of we’ve got prospects all around the world, one of many nice issues in regards to the staff is attending to know all of the totally different language audio system we’ve got. After all, most of us can converse English, however we even have native audio system of Russian, Spanish, German, and the listing goes on! The entire firm is kind of multicultural, however that is the division the place you see it essentially the most.
The hardest a part of the job is due to the large development currently, there are increasingly prospects. And it’s true that they generally want to attend a bit longer for a response. That’s as a result of each contact with StormGain is answered by an actual individual on the staff who has truly seemed on the subject intimately. No copy-paste or automated responses. That’s only a waste of individuals’s time.
The humorous factor about buyer care is that you simply typically begin chatting with purchasers who’re in a very dangerous temper, however you may flip them into your finest buddy. One scenario I’ll all the time bear in mind, a consumer had a difficulty withdrawing some crypto that he wished to make use of to purchase a marriage ring — as you may think about, that’s a very emotional scenario! After all, I resolved this for him and acquired to know the story, and by the top, he was so joyful that I acquired a marriage invitation and a promise that he would identify his first baby after me — I’m nonetheless ready to listen to about that!
Conclusion from CEO, Alex Althausen
I all the time get requested to make statements for interviews, however this time, it’s very nice to take a seat again and let the totally different staff members converse for themselves and their experiences. All of the totally different departments know one another and work carefully collectively, and quite a lot of nice friendships have been made at work. I’m actually happy with the staff that we put collectively at StormGain. It’s an enormous household of geeks, and the product is our child that all of us work collectively to lift and take care of with love.